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DELIVER LOCATION: Pakistan (CHANGE)
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Returns & Refunds

Your happiness is our number one priority at Patisserie Arabia.

  • All the return and refund worries case by case. Because our products are individually created, they are always fresh, and always made from the finest ingredients. People's tastes do vary. We cannot offer refunds because an order is not to someone's individual taste though we will definaly review the case as per justification and best possible satification.
     
  • The recepient can check the Cake upon delivery and incase of any issue he/she can raise his query.
     
  • In the event that you receive a defective or damaged cake, a replacement will be dispatched (subject to dates) once we receive the original cake back. We reserve the final right to determine if a cake is actually faulty or damaged.
     
  • Delivery fees are non-refundable, if any. Please ensure that all original items including packaging are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
     
  • Cancelled orders will attract an administration fee of US $20. Late cancellation will require full payment.
     
  • Every effort will be made by Patisserie Arabia to match the designs on our website. However due to the subjectivity of the work and the different decorators involved there may be variations. There are also structural limitations when using cake as a sculptural medium. As a consequence Patisserie Arabia will need to make certain decisions during the process of manufacture that may affect the style of decoration, proportion or structure of the cake.
     
  • For complaints made about cakes after the confirmation a goods form has being signed Patisserie Arabia requests that the cake in question either be photographed or returned to Patisserie Arabia for inspection.

If you wish to complain about any aspect of our service, please e-mail us at complain@patisseriearabia.com

 

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